Effective date: 2026
This Privacy Policy explains how AceDataOps, legal entity name (“AceDataOps,” “we,” “us”) collects, uses and protects information when you visit acedataops.com (the “Site”) or use our website chat assistant.
1. Information we collect
- Information you give us. When you use our contact form, book a call or chat with our assistant, we collect what you provide, such as your name, work email, company and message.
- Information collected automatically. Our Site may collect technical information such as your IP address, browser type, device, pages visited and referring site, using cookies and similar technologies.
- Chat conversations. If you use our AI chat assistant, we store the conversation to answer your question, follow up with you and improve our service.
Please do not send us sensitive information through the Site, the contact form or the chat assistant. This includes patient or health information, financial account numbers, government identification numbers and passwords.
2. How we use information
- To respond to your enquiries and arrange calls
- To operate, secure and improve the Site and our services
- To understand how the Site is used, through analytics
- To send you information you have asked for. You can opt out of any marketing email at any time
- To meet legal obligations
3. Cookies and analytics
We use cookies and similar technologies to make the Site work and to measure use of the Site with Google Analytics or the analytics tool used. You can manage non-essential cookies through the cookie settings on the Site and through your browser.
4. How we share information
We do not sell your personal information. We share it only with service providers who help us run the Site and our business, such as website hosting, scheduling, email, analytics and chat assistant providers list providers used, and only as needed for them to do that work. We may also disclose information if required by law or to protect our rights.
5. Retention
We keep information only as long as needed for the purposes described above or as the law requires. State retention period, for example enquiries are kept for up to 24 months unless we begin working together.
6. Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You may ask to see, correct or delete the personal information we hold about you, and you may opt out of marketing messages. Depending on where you live, you may have additional rights under applicable law. To make a request, contact us at info@acedataops.com.
8. Children
The Site is intended for business users and is not directed to children under 13. We do not knowingly collect information from children.
9. Third-party links
The Site may link to other websites. We are not responsible for their privacy practices.
10. Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.